ABOUT US

We are a software solution agency specializing in the development and support of tailor-made business solutions. Sounds typical?

WE’RE ANYTHING BUT ORDINARY – WE PROMISE!

At the heart of our company is a diverse team united by a shared commitment to success. For us, values like friendly interaction, clear decision-making, and a motivating atmosphere aren’t just buzzwords—they’re the principles we live by every day.

You’ll have access to the best tools and the freedom to work from anywhere—even in our office, if you prefer! We offer a phenomenal salary, allowing you to focus fully on solving our clients’ challenges.

We’re also dedicated to your personal growth. Whether you’re interested in a magic course or a yoga class, we’ve got your back. There’s nothing we won’t support when it comes to your development.

WHAT TASKS WILL YOU TACKLE WITH US?

We’re on the lookout for open-minded and supportive team members who can understand our customers’ challenges and collaborate with our team and partners to solve them. Your role will involve:

• Providing customer support via phone and email for 1st and 2nd level issues.
• Logging, managing, and escalating customer concerns using our ticket system (Jira Helpdesk).
• Analyzing and addressing incoming fault reports.
• Ensuring high levels of customer satisfaction.
• Documenting customer interactions.
• Building and maintaining a knowledge base.
• Continuously improving by questioning existing tasks and workflows.

YOUR PROFILE

It would be great if you have experience in these areas. If not—but you’re still confident you’re the right fit—we’d love to hear from you:

• Excellence in telephone customer support
• Experience working with IT, developers, and supporting software products
• Strong communication skills in German, and ideally, in written and spoken English
• Proficiency with standard Office products and the Mac operating system
• Familiarity with Jira or similar ticketing systems
• A high level of service and solution orientation
• Diligence, independence, and teamwork abilities
• Ability to give and receive constructive feedback

WHAT WE OFFER

• An innovative work environment within a creative, modern, and highly motivated team
• A fast-growing company with the energy and agility of a start-up
• Challenging tasks with international AAA clients
• Freedom to work independently with numerous development opportunities
• Flexible home office options and customizable working hours around core times
• Top-of-the-line work equipment
• An attractive salary and long-term job security with a permanent contract
• Extensive social benefits, including Christmas and vacation bonuses
• Opportunities for continuous learning and further training
• Flat hierarchies with direct and open communication
• A phenomenal salary—well above the market average
• Great colleagues and an exceptional working atmosphere
• Coffee as good as in Italy

Sounds incredible? Try it out! Show us your passion for your work, your ability to think critically about the business, and your willingness to take on responsibility.

We look forward to receiving your application!